We are committed to protecting your privacy and any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws.

When collecting your information we use secure server software which encrypts all the information you input before it is sent to us.

We only collect information about individuals where it is specifically and knowingly provided at the time of registration and ordering, we then carry out security checks to protect against fraudulent transactions and we can save your payment card details and delivery address for future use.

We will use your information to contact you regarding our goods and services, for example special offers and promotions. Should you wish to change your preferences at any time, please contact us.

We will need to share the information we have for you with certain third parties, for example postal service providers, security and fraud agencies and credit card service providers. These third parties have access to your information in order to perform their transactions but may not use the information for any other purpose.

Please note that we do not pass your information to third parties for their marketing purposes.

Cookies.

You do not have to provide us with any of the information requested, however your computer will need to accept cookies to enable you to place orders with us.

Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your ‘Temporary Internet Files’ folder in Windows. Our cookies keep track of the items in your shopping basket and act as place markers when you move around the site. We also use software to track general browsing behaviour on our website. This means that we can build up a picture of the most popular areas and paths through the site and any problem areas, though we don’t use it on a personal level to track individuals and their behaviour.

You may experience problems with our site when you try to buy items, these are usually to do with how you have set up your security settings in your web browser.

If you have set your Security Settings in Internet Explorer to ‘high’ you have disabled cookies. Our site uses cookies to provide some features such as the Shopping Cart and My Account. To use the site you will need to set the security level for the internet to Medium (under Tools/Internet Options). This is for “Safe browsing but still functional”. Alternatively you can add www.shorelinesofcowes.co.uk to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser’s help menu should tell you how to do this, but this will, of course, affect some of the features of our site and therefore your shopping experience.