Please note that returned items will only be accepted with a completed returns form and an authorization code.

For your authorization code, please contact us on 01983 298341 or e-mail us at martha@shorelinesofcowes.co.uk.

Please indicate on your form the reason for the exchange;

1 = Faulty

2 = Change of Heart

3 = Other (please specify reason)

Please also let us know if you wish us to replace the item or if you would like to be refunded for your purchase. You need to print and complete this form and then scan it and e-mail it to us, or include it with your returned item(s).

We are happy for you to return any ‘change of heart’ item to us for exchange or refund, as long as the item is in it’s original condition (fully ‘re-saleable’, with original packaging etc.) and is returned within 14 days of purchase. (For the Christmas period, items bought throughout November and December can be returned up until and inclusive of the 14th January).

All items should be returned to;

Shorelines of Cowes
109 High Street
Cowes
Isle of Wight
PO31 7AT

The relevant returns authorisation number must be included, this will be supplied when you contact us initially to pre-agree the return. Call us on 01983 298341, or e-mail us at martha@shorelinesofcowes.co.uk and we will allocate your authorisation code, items returned without this will not be processed and no refund will be given.

Please allow seven working days for all returns, refunds and exchanges to be fully processed, original payment will be refunded upon our receipt and inspection of the item (s) to be refunded. If an item arrives to you in a damaged condition we will be happy to reimburse your postal costs, however we will not be able to do this for ‘change of heart’ refunds, the delivery cost on such items is your responsibility.

Please note that we carefully check all items before postage, therefore no items will be dispatched in a faulty state, we will therefore take up the problem with the carrier.  Under no circumstances will we accept the loss or damage in transit of any items returned to us, for this reason we recommend that you use a recorded delivery service. If any returned item does arrive to us in a poor condition and we are unable to issue a refund, please note that if you wish for the item to be returned to you, you will incur the further postal charges.

Any item which is sticky, dirty, dusty, muddy, grass-stained or any other stained, scratched, torn etc. will not be refunded, we don’t send products in such a condition and therefore do not accept them.

All items for return and refund must be accompanied with proof of purchase (we will also have a record of this ourselves) and only the original purchaser will be refunded (refunds will be made to the same method of payment used for the purchase), therefore anyone who has been bought a gift from our site will not be able to arrange a return themselves.

Items sold at a sale or discounted price will not be refundable, all sales in this case are final.

This returns policy does not affect your statutory rights.